Terms of service

GENERAL TERMS & CONDITIONS

OVERVIEW

This website is operated by ShoeMe Charms GmbH. Throughout the website, the terms “we”, “us” and “our” refer to ShoeMe Charms GmbH. ShoeMe Charms GmbH offers this website — including all information, tools, and services available on the site — to you, the user, conditioned upon your acceptance of all the terms, conditions, policies, and notices stated here. By visiting our website and/or purchasing something from us, you engage with our “Service” and agree to be bound by these General Terms & Conditions (“General Terms”, “Terms”) including any additional terms and policies referenced herein or available by hyperlink. These General Terms apply to all users of the site, including visitors, vendors, customers, merchants, and content contributors.

Please read these General Terms carefully before accessing or using our website. By accessing or using any part of the website, you agree to be bound by these Terms. If you do not agree to all of the Terms, you should not access the website or use any services. If these Terms are deemed an offer, your acceptance is expressly limited to these General Terms.

All new features or tools added to the current store will also be subject to these General Terms. You can view the most current version of the General Terms at any time on this page. We reserve the right, at our discretion, to update, change, or replace any part of these Terms by posting updates and/or changes to our website. It is your responsibility to check this page periodically for changes. Your continued use of or access to the website following the posting of any changes constitutes acceptance of those changes.

Our store is hosted on Shopify Inc. Shopify provides us with the online e‑commerce platform that enables us to sell our products and services to you.

SECTION 1 – ONLINE STORE TERMS

By agreeing to these Terms, you represent that you are at least the age of majority in your state or province of residence, or that you are of legal age in your jurisdiction and you have given us legal consent to allow any of your minor dependents to use this site.

You may not use our products for any illegal or unauthorized purpose, nor may you, in the use of the Service, violate any laws in your jurisdiction (including but not limited to copyright laws).

You must not transmit worms or viruses or any code of a destructive nature.

Any violation or breach of these Terms may result in immediate termination of your access to the Service.

SECTION 2 – GENERAL CONDITIONS

We reserve the right to refuse service to anyone for any reason at any time.

You understand that your information (other than credit card information) may be transmitted unencrypted and may (a) pass through multiple networks, and (b) be modified to conform and adapt to technical requirements of connecting networks or devices. Credit card information is always encrypted during transfer over networks.

You agree not to reproduce, duplicate, copy, sell, resell or exploit any portion of the Service, use of the Service, or access to the Service or any contact on the site through which the Service is provided, without express written permission from us.

The headings used in this Agreement are for convenience only and do not affect the interpretation of these Terms.

SECTION 3 – ACCURACY, COMPLETENESS, AND TIMELINESS OF INFORMATION

We are not responsible if information made available on this site is not accurate, complete or current. The material on this site is for general information purposes only and should not be relied upon or used as the sole basis for decision-making without consulting primary, more accurate, more complete or more timely sources of information. Any reliance on the material on this site is at your own risk.

This site may contain historical information. Historical information is necessarily not current and is provided for reference purposes only. We reserve the right to modify the content on this site at any time, but we are not obligated to update any information on the site. You agree that it is your responsibility to monitor changes to the site.

SECTION 4 – MODIFICATIONS TO SERVICE AND PRICES

Prices for our products are subject to change without notice.

We reserve the right, at our sole discretion, to modify or discontinue the Service (or any part or content thereof) without notice.

Shopify is not liable to you or any third party for modifications, price changes, suspension or discontinuation of the Service.

SECTION 5 – PRODUCTS OR SERVICES (if applicable)

Certain products or services may be available exclusively online through the website. These products or services may have limited quantities and are subject to our return policy.

We have made every effort to display as accurately as possible the colors and images of our products that appear in the store. We cannot guarantee that your computer monitor’s display of any color will be accurate.

We reserve the right, but are not obligated, to limit the sales of our products or services to any person, geographic region or jurisdiction. We may exercise this right on a case-by-case basis. We also reserve the right to limit the quantities of any products or services offered. All descriptions of products or product pricing are subject to change at any time without notice, at our sole discretion. We reserve the right to discontinue any product at any time. Any offer for a product or service made on this website is void where prohibited.

We do not warrant that the quality of any products, services, information, or other material you purchase will meet your expectations, or that any error in the Service will be corrected.

SECTION 6 – ACCURACY OF BILLING & ACCOUNT INFORMATION

We reserve the right to refuse any order you place with us. We may limit or cancel quantities purchased per person, per household, or per order. These restrictions may include orders placed by the same customer account, the same credit card, or using the same billing and/or shipping address. If we modify or cancel an order, we will attempt to notify you by contacting the email and/or billing address/phone number provided at the time the order was placed. We reserve the right to limit or prohibit orders that appear to be placed by dealers, resellers or distributors.

You agree to provide current, complete and accurate purchase and account information for all purchases made on our store. You agree to promptly update your account and other information, including email address, credit card numbers and expiration dates, so that we can complete your transactions and contact you as needed.

For more detail, please review our Return Policy.

SECTION 7 – THIRD-PARTY TOOLS

We may provide you access to third-party tools over which we neither monitor nor have any control nor input.

You acknowledge and agree that we provide access to such tools “as is” and “as available” without any warranties, representations or conditions of any kind and without any endorsement. We shall have no liability arising from or relating to your use of optional third-party tools.

Any use by you of optional tools offered through the site is entirely at your own risk and discretion, and you should ensure you are familiar with and approve the terms under which the tools are provided by the relevant third party(ies).

We may also, in the future, offer new services and/or features through the website (including the release of new tools and resources). Such new features and services shall also be subject to these Terms.

SECTION 8 – THIRD-PARTY LINKS

Certain content, products and services available via our Service may include materials from third parties.

Third-party links on this site may direct you to third-party websites that are not affiliated with us. We do not control these external sites and are not responsible for their content, accuracy, or practices. We make no representations or warranties regarding third-party contents, products, or services.

We will not be held liable for any damage or loss arising from transactions or use of goods, services, resources, content, or any dealings with third-party websites. Please review the terms and policies of those third parties carefully. Complaints, claims, concerns or questions regarding third-party products should be directed to the respective third party.

SECTION 9 – USER COMMENTS, FEEDBACK AND OTHER SUBMISSIONS

If, at our request, you submit certain submissions (for example, contest entries) or without request you submit creative ideas, suggestions, proposals, plans, or other materials (collectively, “Comments”), you agree that we may, at any time, without restriction, edit, copy, publish, distribute, translate and otherwise use in any medium such Comments. We are and shall not be required to treat Comments as confidential, pay compensation for Comments, or respond to Comments.

We may, but have no obligation to, monitor, edit or remove content that we determine, in our sole discretion, violates these Terms or is otherwise offensive, illegal, or infringing.

You agree that your Comments will not violate the rights of any third party, including copyright, trademark, privacy, personality or other personal or proprietary rights. You further warrant that your Comments will not contain libelous or otherwise unlawful, abusive or obscene material, or malware, or any other harmful code. You may not use a false e‑mail address or pretend to be someone else, or mislead us or a third party about the origin of Comments. You are solely responsible for your Comments and their accuracy.

SECTION 10 – PERSONAL DATA

The submission of personal data through the store is governed by our Privacy Policy. Please consult our Privacy Policy for more details.

SECTION 11 – ERRORS, INACCURACIES AND OMISSIONS

Occasionally there may be information on our site or in the Service that contains typographical errors, inaccuracies, or omissions regarding product descriptions, pricing, promotions, offers, shipping fees, delivery times, or availability. We reserve the right to correct any errors, inaccuracies or omissions and to change or update information or cancel orders if any information in the Service or on any linked website is inaccurate, without prior notice (even after you have placed your order).

We are not obligated to update or clarify information in the Service or on any related website, including pricing information, unless required by law. The date given at the top of the page should not be understood to mean that all information has been modified or updated.

SECTION 12 – PROHIBITED USES

In addition to other prohibitions as set forth in these Terms, you are prohibited from using the site or its content:

(a) for any unlawful purpose;
(b) to solicit others to perform or participate in unlawful acts;
(c) to violate any international, federal, provincial, or state regulations, rules, laws, or local ordinances;
(d) to infringe our or others’ intellectual property rights;
(e) to harass, abuse, insult, harm, defame, disparage, intimidate or discriminate based on gender, sexual orientation, religion, ethnicity, race, age, national origin, disability;
(f) to submit false or misleading information;
(g) to upload or transmit viruses or any other harmful code;
(h) to collect or track personal data of others;
(i) for spamming, phishing, scraping, crawling, or similar activities;
(j) for obscene or immoral purposes; or
(k) to interfere with or circumvent security features of the Service or any related site, other sites, or the internet.

We reserve the right to terminate your access to the Service or any related website for violating any of the prohibited uses.

SECTION 13 – DISCLAIMER OF WARRANTIES; LIMITATION OF LIABILITY

We do not warrant that the Service will be uninterrupted, timely, secure or error-free.

We do not guarantee that the results obtained from the use of the Service will be accurate or reliable.

You agree that your use of, or inability to use, the Service is at your sole risk. The Service and all products and services delivered to you through the Service are (unless explicitly stated otherwise) provided “as is” and “as available” for your use, without warranties of any kind, either express or implied, including, but not limited to, implied warranties of merchantability, fitness for a particular purpose, durability, non-infringement, or absence of defects.

In no event shall ShoeMe Charms GmbH, our directors, officers, employees, partners, agents, contractors, interns, suppliers, service providers or licensors be liable for any injury, loss, claim, damages of any kind (including, but not limited to, direct, indirect, incidental, punitive, special or consequential damages), whether based in contract, tort (including negligence), strict liability or otherwise, arising from your use of the Service or products procured through the Service or any other claim related in any way to your use of the Service or any product, even if advised of the possibility of such damages.

Because some jurisdictions do not allow the exclusion or limitation of liability for consequential or incidental damages, in those jurisdictions our liability is limited to the maximum extent permitted by law.

SECTION 14 – INDEMNIFICATION

You agree to indemnify, defend and hold harmless ShoeMe Charms GmbH and our parent company, subsidiaries, affiliates, partners, directors, officers, agents, contractors, licensors, service providers, subcontractors, suppliers, interns, and employees from any claim or demand, including reasonable attorneys’ fees, made by any third party due to or arising out of your breach of these Terms, your violation of any law or rights of a third party.

SECTION 15 – SEVERABILITY

If any provision of these Terms is deemed illegal, invalid or unenforceable, that provision shall be enforced to the greatest extent possible or severed from these Terms without affecting the validity and enforceability of the remaining provisions.

SECTION 16 – TERMINATION

The obligations and liabilities of the parties incurred prior to termination shall survive termination for all purposes.

These Terms remain in effect until terminated by you or us. You may terminate these Terms at any time by notifying us that you no longer wish to use our services, or by ceasing use of the site.

If, in our sole discretion, you fail to comply with any of the terms or we reasonably suspect such failure, we may terminate this agreement immediately, and you will remain liable to pay all amounts due up to and including the termination date. We may also refuse you access to our services (or parts thereof).